UHC Pharmacy Care Hub (formerly Telehealth)
Program Overview
updated 3.14.25
Announcements:
- UHC Pharmacy Care Hub (formerly Telehealth) has relaunched with some updates! There are updated resources below, including an updated implementation guide, relaunch webinar recording, and slide deck.
- This updated implementation guide helps to focus on what services pharmacies can provide eligible patients, without necessarily connecting the patient to additional services, via telehealth (although that is still available).
- Each month with the patient list, the statewide eligibility file will be attached so that you may look up patients by their Medicaid number to determine if they are eligible for services that month (even if they are not on your targeted list of patients).
- We have learned that Injection of therapeutic agent (28289002) has been removed from the snomed code international library. Some Technology Providers have in turn already started removing it from their systems. For this snomed code, Administration of Medicament (18629005) has been accepted by the payor as an option that can be used instead of the older, now outdated, 28289002 code.
- Renewed SOW with updated pricing in the fee schedule has been added below under Resources > SOW.
Resources:
SOW
Communications
- Join the CPESN NC UHC Telehealth GroupMe
- Feb 15, 2024, Doctor Chat Training Webinar: Click here to access the training recording (password: +$FVh6i7).
- October 18, 2024, UHC Pharmacy Care Hub Program Relaunch: Click here to access the recording. Click here to access the slide deck from the office hours session.
Implementation Resources
- Implementation Guide: Click here to access the implementation guide.
- Doctor Chat Job Aid: Click here to access the Doctor Chat Job Aid.
- Talking Points (Courtesy of Southside Discount Pharmacy): Click here to access the talking points.
CPESN NC - UHC Telehealth eCare Plan Tracker
- Use this link to open the eCare Plan Tracking Spreadsheet that details eCare plan data received for the UHC Telehealth program per pharmacy by month. This is a great way to review if your eCare plans were received and to anticipate future program payouts.
FAQs:
FAQ: I didn't receive the secure email with my pharmacy's patient list. What do I do? Check your spam/junk folder. The email will be coming from notification@communitycarenc.zixportal.com . If your patient list was not received into your regular inbox or spam/junk folder, follow these troubleshooting steps. Notify lrhodes@cpesn.com via email after completing the troubleshooting steps that you will need your list resent.
FAQ: How do I join the CPESN NC GroupMe Channel for the UHC Telehealth program? Join us in a GroupMe channel specific to the UHC HRA program to get updates sent directly to you on your cell phone. Join the CPESN NC UHC Telehealth GroupMe.
FAQ: How do I update the point of contact(s) who receive a patient list for the UHC Telehealth program for my pharmacy NPI? The best way to update the contact who receives patient lists for the UHC HRA program is to re-complete the program enrollment form. This can be done for the pharmacy, and all contacts who desire to receive the list should ensure their information is included in the enrollment (can separate with a comma if multiple). Access the CPESN Program Enrollment Gateway. Select Program 52: United TeleHealthcare. You will then receive an email with instructions on how to finish updating the pharmacy's enrollment.